Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We offer high-quality sample packs for various genres including Techno, House, Trance, and more. Each pack is designed for producers of all levels.
Can I use your samples in my commercial tracks?
Yes! All our sample packs are 100% royalty-free, so you can use them in commercial productions without any additional fees.
Are your samples compatible with all DAWs?
Yes! Our samples are in standard formats (WAV, MIDI, presets) and can be used in any DAW like Ableton Live, FL Studio, Logic, or Cubase.
2. Download Questions
How do I download my purchased sample pack?
After purchase, you will receive an instant download link via email. You can also access your downloads on our website.
I didn’t receive my download link, what should I do?
Please check your spam/junk folder first. If you still don’t see it, contact our support team and we’ll resend it immediately.
Can I re-download my sample packs?
Yes! You can log into your account at any time and download any of your purchased packs again.
how to open your files?
We provide our downloads in a .ZIP or format. To extract the files within, download & install a program like 'WinRar' or '7zip'. Then simply right click the file you have downloaded, and click 'extract here' or in your desired folder.
3. Usage Rights & Licensing
Are the samples royalty-free?
Yes! All our samples and presets are completely royalty-free. You can use them in your tracks, remixes, or commercial releases without restrictions.
Can I sell or redistribute the samples?
No. You may use the samples in your music, but selling, sharing, or distributing them as standalone files is prohibited.
Do I need to credit the samples in my tracks?
No credit is required, though you’re always welcome to give a shoutout if you like.
4. Technical Support
What if a sample pack is corrupted or missing files?
Contact our support team immediately. We’ll provide a replacement or fix the issue as quickly as possible.
Can I request a specific type of sample or preset?
Yes! We welcome suggestions and feedback to create new packs based on our users’ needs.
Do you offer refunds?
Due to the digital nature of our products, we generally do not offer refunds. However, if you experience technical issues with your download, we’ll resolve them promptly.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing info@vaciermusic.com.
